They will explain everything they are doing, and they will close the TeamViewer session before ending the phone call. TeamViewer QuickSupport is a small tool aimed at users who would like to enable remote access to their computer by another person via the popular TeamViewer. LTS staff and the Help Desk will use TeamViewer only while a phone call is in progress with the person requesting help. They will be able to see everything the Help Desk or LTS staff is doing on their computer, and will still maintain control of their mouse and keyboard. The person whose computer is being remotely accessed should minimize or close any confidential information on their desktop before the TeamViewer session begins. The usual way the scam works is the agent will connect to a PC and convince the victim that the computer is infected with a virus, the 'network is compromised' or other such malarkey. Computers that are not imaged or have an incompatible version can download the latest TeamViewer QS version directly from the vendor.įor the Help Desk and LTS staff to access a computer using TeamViewer, the person requesting remote support must first launch the application (search for “TeamViewer QS”), then give the ID and Password to the Help Desk or LTS staff. System Utilities downloads - TeamViewerQS by TeamViewer and many more programs are available for instant and free download. TeamViewer applications are often used by so-called tech support scammers to gain access to a user's computer. TeamViewer is remote access software used by the Computing Help Desk and Library & Technology Services staff.Īll College-owned computers should have TeamViewer installed, although it could be an outdated version.
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